Frequently Asked Questions
Your guide to shopping with Hockgiftshop
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping usually takes 5-7 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, unwashed, and have all original tags attached to be eligible for a full refund.
How can I track my package once it has shipped?
Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Are your clothing sizes true to size?
Most of our items follow international sizing standards. We recommend checking the detailed size chart located on each product page to ensure the perfect fit.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to customs duties and taxes depending on local regulations.